faq

Frequently Asked Questions

WHAT Programs/platforms do you use?

I utilize Adobe Creative Suite for all branding projects. Already utilizing Adobe Creative Suite for your business? Great! I will happily hand over Illustrator, Photoshop or Indesign files depending on what you are most comfortable with. I will also set up template files if applicable.

DO YOU HAVE A SCHEDULING FEE?

Yes! In order to respect your time, and mine, a deposit is required to reserve your spot. This is only if I am booked up for a while and the fee will go towards your brand or web package.

What does the payment process look like?

PACKAGES

Your total will be broken down into 3 equal installments over a three month period. Final payment is due at product completion but prior to final files being delivered.

If you prefer to have your payment split in 1/2 instead of 1/3 just let me know and I will happily oblige.
 

HOURLY

Hourly work can be paid one of two ways.
01. Pay a down payment which equals out to 50% of the estimate on the proposal and then pay remainder when work has been completed.
02. Pay the full amount after work has been completed but prior to final files being delivered.

I accept debit/credit cards through Stripe or you can pay via Paypal. Checks are not accepted.

what if i am still not satisifed after two rounds or refinement?

I am almost certain you will be happy with your new logo after our two rounds of refinement but if for some reason you are not we can continue at my hourly rate. ($100/hour)