Frequently Asked Questions

How soon can you start?

We wish we could start immediately! Depending on the season and flow of business, our availability may be limited. We take on a few select clients each month to ensure quality work and client satisfaction.

What programs/platforms do you use?

We utilize Adobe Creative Suite for all branding projects. Already utilizing Adobe Creative Suite for your business? Great! We will happily hand over Illustrator, Photoshop or Indesign files depending on what you are most comfortable with. We can also set up template files if applicable.

What does the payment process look like?

Packages/Fixed Rate

Your total will be broken down into three equal installments over a three month period. Your final payment is due at product completion but prior to final files being delivered.

If you prefer to have your payment split in 1/2 instead of 1/3 let us know and we will happily oblige.
 

Hourly

We do our best to quote an estimate for additional refinements or hourly needs. The full amount is billed after work has been completed but prior to final files being delivered.

We accept debit/credit cards through Stripe or you can pay via Paypal. Checks are not accepted.

what if i am still not satisifed after two rounds or refinement?

At the beginning of the design process, we provide an in-depth questionnaire and consultation with you to make sure the collaborative stars align.

For this reason we are almost certain you will be happy with your new logo after our two rounds of refinement, but if for some reason you are not, we can continue to refine at our hourly rate. ($100/hour)

 This rarely happens and we do our best to make sure we are a perfect fit!

Why do you only have one branding pacakge?

We have found that whether it’s a new business or a established business in need of a rebrand/refresh, the basic needs remain the same. For this reason we have crafted a brand identity package that covers all the essentials. We are happy to help via our à la carte services if we need to continue building your brand!

Do you offer web design?

Yes! However, web design is reserved for clients who have been through our branding process.